Returns & Cancellations

UKneons.com creates products to order, and as such, custom or semi-custom orders cannot be returned or canceled once orders have been made. Non-custom orders can be returned, provided the items are in their original condition and packaging. The items must be returned to us for inspection before a refund is processed.

Warranty

UKneons.com will honor any valid warranty claims, provided the claim is submitted within 1 year of receipt of the items. Customers will be required to pre-pay the return shipping; however, we will reimburse you up to the value of £10 upon successful warranty claim. Once we receive the items for the warranty claim, UKneons.com will process the warranty claim within 7 days. Once the warranty claim is confirmed, we will repair or remake the sign within 14 days and ship it out to you free of charge. Other than using the products for yourself and your company, and as permitted under the terms and conditions of this Agreement or other written agreements between you and UKneons.com, your warranty will become void if you resell, distribute, make any commercial use of, or use the products to operate a website or otherwise generate income from them.

Sale Items

Unfortunately, sale items cannot be refunded.

Mystery Box

Mystery Boxes cannot be returned, swapped, or exchanged.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.